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  • SUSTAINABILITY

    ABOUT MERINO WOOL

    ABOUT US

  • SUSTAINABILITY

  • ABOUT MERINO WOOL

  • ABOUT US

  • Shipping & Delivery

    Billing

    Mons Royale Ltd owns and operates nz.monsroyale.com. Billing is completed in New Zealand dollars and all amounts displayed are inclusive of GST. The biller on your statement will be Mons Royale Limited. Refunds can only be issued via your original payment method or alternatively via store credit.

    Credit Card Transactions

    We accept payment via Visa, Mastercard, Amex. Transactions are processed by Shopify using the highest industry standard - PCI DSS. Your card details are not stored on our servers.


    Order Confirmation

    Once you’ve completed your order online you will receive an order confirmation e-mail. If you don’t receive an order confirmation e-mail from us, first check your junk folder in case our emails are buried in there. If you still haven’t heard from us, let us know at help@mail.nz.monsroyale.com


    Cancel an Order

    Get in touch with us immediately; we can cancel your order if it is not dispatched. However, if your order is dispatched, we can arrange a return if the items meet all the returns requirements.

     

    Shipping within New Zealand

    Orders are dispatched from our logistics center in Christchurch, New Zealand. We aim to pack and ship within two business days of receiving your order. We process orders on business days (Monday to Friday). We do not process orders on the weekend or public holidays.

    Shipping fees are: $7.50 on orders under $100 in value, free for all other orders.

    We reserve the right to refuse orders or negotiate delivery fees.

     

    Postal Providers

    We usually ship with Post Haste track and trace service that on average takes 2-4 working days to arrive. Please note that these are estimated delivery times. Hold ups do occur from time to time for example due to weather conditions, world events or local customs procedures.


    P.O. Boxes

    We are able to deliver to PO Boxes.


    Rural Delivery

    We do ship to rural delivery addresses; shipping time may be longer to a rural address. If you are aware that your address may be difficult for couriers to reach or have other special circumstances surrounding a delivery please contact us help@mail.nz.monsroyale.com to discuss your options.


    Tracking Orders

    All emails about your order link back to your order status page. You will receive an email confirming shipment of your order. This will include your tracking number with a link to track your delivery online. Note that certain local courier partners may not update all stages of delivery.


    Lost Parcel

    If goods are lost or damaged in transit, please contact us within 7 business days via the contact form, or email help@mail.nz.monsroyale.com. If the parcel is not able to be located, we will offer you the choice of a replacement or a full refund once we have received confirmation from our carriers that delivery was not successful.